Terms of sale

1. Introduction

These general terms and conditions of sale (hereinafter referred to as "T&C") govern the contractual relationship between Maeum Beauty (hereinafter referred to as "we" or "our") and users (hereinafter referred to as "you" or "the customer") of the online sales site maeumbeauty.com (hereinafter referred to as "the site"). By placing an order on our site, you fully and unreservedly accept the T&C described below. Please read them carefully before placing an order.


2. Orders

2.1 Product Availability

Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. In the event of unavailability of a product after validation of your order, we will inform you as soon as possible and offer you a refund or exchange for an equivalent product, according to your choice.

2.2 Ordering Process

To place an order, you will need to follow the purchase process indicated on the site. You will need to provide the necessary information for the order, including your delivery and billing details. Before confirming your order, please carefully check its details.

2.3 Order Confirmation

After placing your order, we will send you an order confirmation email summarizing the details of your order. This email does not constitute acceptance of your order but confirms that we have received it. The formation of the sales contract occurs when we send you a shipping confirmation.

3. Price and Payment

3.1 Prices

Product prices are indicated in euros and are inclusive of VAT (value-added tax), unless otherwise stated. Delivery charges are added to the total amount of your order and are specified before its validation.

3.2 Payment Terms

Payments can be made by the means of payment indicated on the site. Payment must be made in full at the time of ordering. Payment information is processed securely and confidentially.

4. Deliveries

4.1 Delivery Times

We strive to meet the delivery times indicated on the site. However, delivery times may vary depending on the destination and product availability. We cannot be held responsible for any delays caused by circumstances beyond our control.

4.2 Delivery Charges

Delivery charges apply under the conditions mentioned on the site. Delivery charges may be free for orders reaching a certain amount, as specified on the site.

5. Returns and Refunds

5.1 Right of Withdrawal

You have a period of 30 days from receipt of your order to exercise your right of withdrawal, in accordance with applicable law. Returned products must be in their original condition and must not have been used.

5.2 Return Procedure

To make a return, please contact us within the specified time limits and provide us with the necessary information. Return costs will be at our expense if the product is returned in accordance with our instructions. We will refund you the amount corresponding to the returned product as soon as possible, usually within 14 days of receiving the return.

6. Personal Data

We are committed to respecting the confidentiality of your personal data in accordance with our privacy policy available on the site.

7. Modification of the T&C

We reserve the right to modify these T&C at any time. The applicable T&C are those in force at the time of placing your order.

8. Contact

If you have any questions regarding the T&C or any other inquiries, please contact us at the contact details provided on the site.

Please read the T&C carefully before placing an order. By placing an order on our site, you fully and unreservedly accept the conditions set forth in these T&C.

Last updated : May 13, 2024